• Claims should be made directly to the carrier when damage occurs during delivery.

• No return or exchange will be accepted without information being provided through the 9Round Gym Supplies return/exchange section.  

• 9Round Gym Supplies will provide return shipping only for defective merchandise or incorrect shipments.

• Any missing items or wrong items received must be reported through the 9Round Gym Supplies return/exchange section within 14 days.  No claims will be accepted for these issues after the 14-day time period.

• Defective merchandise will be replaced or credited at no additional charge. Cleto Reyes products carry a manufacturer’s warranty for defect issues for up to 30 days after ship date.  All other products carry a 60-day warranty from time of shipping.  For PULSE Belts see below. If merchandise is determined to have been damaged due to improper use or care, warranties will become void.

• Discontinued or clearance merchandise is not accepted for return, nor do they carry the same warranties as other merchandise.

• Instructions on submitting a return, exchange, cancellation, or edit can be found here: How To Do Returns/Exchanges/Edits/Cancellation 

• PULSE Belt Returns Process can be found here: Belt Return Policy and Process
   

 

For Returns/Exchanges, please fill out the Order Lookup form below: