Returns Policy

We want you to be completely satisfied with your purchase from 9Round. As long as item(s) are still in their original condition, you can return them within 30 days. If you need to return an item, please contact our customer support team at supplies@9round.com.

  • • Items purchased online must be returned online and cannot be returned in store.
  • • Items purchased in store must be returned in store and cannot be returned online.

RETURN ELIGIBILITY

Items must be returned within 30 days of the delivery date. The item must be unused, unworn, and in its original condition with tags attached. Certain items, such as personalized or final sale items, may not be eligible for return. Please check the product description for specific details. All bottles are non-returnable due to hygiene reasons.

RETURNS PROCESS

  • • To initiate your return, please contact our customer support team at supplies@9round.com.
  • • Once your return has been authorized, you will receive a prepaid return label via email. Pack the item securely in its original packaging (if available), and affix the return label to your parcel.
  • • Drop off the return package at any UPS® drop-off location. Be sure to ask for a tracking receipt for your confirmation.
  • • Upon receiving and thoroughly inspecting your returned items, we will promptly issue a refund to the method of your choice.

RETURN SHIPPING COSTS

We provide a prepaid return label once a return is initiated by the customer. Customers are responsible for any other return shipping costs beyond this, such as packaging, etc. We strongly recommend requesting a tracking receipt when dropping off your return to ensure the package arrives safely at our facilities.  

REFUND PROCESSING

Once the returned item is received and inspected, we will notify you of the status of your refund. Refunds will be issued to the original payment method used for the purchase within 5-10 business days. 

EXCHANGES

At this time, we do not offer direct exchanges. If you would like to exchange an item, please initiate a return and place a new order for the desired item. 

DAMAGED OR DEFECTIVE ITEMS

All products must be inspected by the receiving party within seven (7) business days of receipt. Customers must notify us of any damage within seven (7) business days of when the tracking number shows the package as delivered, or all damages and therefore replacement costs would be the sole responsibility of the customer.

 

To make claims for shipping damage, receiving party must preserve all shipping materials (packaging, shipping containers, etc.). All damage must be photographed and described. Qualifying claims can be sent to supplies@9round.com and must include the original sales order/invoice number, a detailed explanation of the issue, and clear photographs showing the suspected damaged items.

 

No shipping damage claims will be accepted without proper photographic documentation. We do not cover damage caused by improper placement or storage resulting in items falling, being dropped, knocked over by traffic (human, animal, mechanical) or extreme weather.

For any questions or concerns, please reach out to our customer service team at supplies@9round.com.

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